Privacy Policy

Last updated: 30 July 2026

Upcycled Vans Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Who we are

Upcycled Vans Ltd is a company registered in Scotland (SC889584). Our registered office is in Edinburgh, Scotland.

2. Information we collect

We may collect the following types of information:

  • Identity and contact data (name, email address, phone number, postal address)
  • Booking and travel information (dates, tour choices, van preference, number of guests and dogs)
  • Payment information (we do not store full card details ourselves)
  • Technical data (IP address, browser type, pages visited)
  • Marketing preferences and communication history

3. How we use your information

We use your personal data to:

  • Process and manage your booking
  • Communicate with you about your trip
  • Provide customer support
  • Send you information about our tours and offers (only if you have opted in)
  • Improve our website and services
  • Comply with legal obligations

4. Legal basis for processing

We process your personal data on the following legal grounds:

  • Performance of a contract (when you make a booking)
  • Legitimate interests (to run and improve our business)
  • Consent (for marketing communications)
  • Legal obligation (e.g. tax or safety records)

5. Sharing your information

We may share your information with:

  • Service providers who help us operate our business (e.g. payment processors, email platforms)
  • Professional advisors (accountants, lawyers)
  • Regulatory authorities where required by law

We do not sell your personal data to third parties.

6. Cookies

We use cookies and similar technologies to help our website work, understand how visitors use it, and (with your consent) to show relevant content. You can manage your cookie preferences through your browser settings.

7. Data retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, or to meet legal, accounting, or reporting requirements. Booking records are typically kept for 6 years.

8. Your rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (in certain circumstances)
  • Object to or restrict processing
  • Request transfer of your data
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@upcycledvans.com.

9. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Upcycled Vans Ltd
Email: hello@upcycledvans.com
Phone: +44 800 820 3494

10. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page.